Move a defined process to a remote team when it takes too much time internally.
MWDN prepares the workflow, manages the agreed work, and provides regular reporting
BPO becomes relevant when routine work grows faster than the team responsible for it.
Recurring tasks have no shared process, clear owner, or agreed result.
Work volumes change during the month, making permanent internal capacity difficult to plan.
Managers spend hours checking status, handling routine issues, and preparing reports.
See how the options differ in process ownership, daily management, reporting, and responsibility for agreed targets
Extend your current team
Add skilled engineers to your exsting team and keep full control
Extend your current team
Our BPO process
MWDN reviews the current workflow before defining the scope, team setup, and reporting required for launch
Document the current workflow, work volumes, and recurring issues
Agree on ownership, reporting, system access, and the service measures relevant to the process
Select the required roles and train the approved specialists on the workflow
MWDN begins the daily work and shares reports according to the approved setup
The key benefits of BPO:
Clear ownership of a defined operational process outside your core team
Less time spent by internal managers on routine task coordination
Capacity that can be reviewed when work volumes change
Service measures and escalation rules agreed before launch
Scheduled reporting on workload, results, and operational issues
More internal time available for product and customer priorities
Countries of client cooperation
Client return and referral rate
Longest client partnership
Clients choose us for proven experience, clear communication, and reliable support throughout the cooperation.
MWDN has supported international product companies since 2002 across hiring, remote teams, software delivery, and operations.
Both sides agree upfront on ownership, communication, reporting, and the areas MWDN will manage.
MWDN stays involved across the stages covered by the agreement, from search or setup to ongoing coordination.
The setup can change as your hiring plans, workload, or business priorities develop.
These examples show how MWDN set up remote specialists for content, AI, and data work under BPO agreements
MWDN supports Shortical with video editing, AI content creation, and marketing design specialists based in Ukraine and Bulgaria
MWDN supports Atidot with a Data Scientist based in Georgia under its BPO setup
Clients often come to MWDN for speed, but stay for the fit, communication, and stability of the teams we help build. Their feedback shows how cooperation works after the first hire.
96% client return and referral rate
MWDN is one of the best subcontractors that we’re working. The development team are experts, and management team is flexible and opportunity creators. Definitely the right choice.
CEO, VIDOO
I had the pleasure of working with this design team.
Head of design in TechClub
Delivery success rate
97 %
We don’t just provide software; we power long-term success. 97% of our clients stay with us year after year, trusting our platform for everything from daily workflows to their most critical business milestones.
Rappid delivers outstanding quality and consistency. Their passion for baking shows in every product, and their reliability makes them an exceptional partner. I strongly recommend Rappid to anyone looking for premium baked goods.
Head of design in TechClub
Rappid delivers outstanding quality and consistency. Their passion for baking shows in every product, and their reliability makes them an exceptional partner. I strongly recommend Rappid to anyone looking for premium baked goods.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
I used to think cashback was a gimmick, but I was wrong. It feels great to get a notification that you got $5 back just for buying coffee and lunch.
Head of design in TechClub
Build a team around your business process
MWDN can set up specialists for the workflow, schedule, reporting, and service targets agreed with your team
The exact setup depends on the process. Responsibilities, access, reporting, and quality controls are agreed before launch
Documentation of the current workflow, work volumes, exceptions, and handover points
Selection and preparation of the roles required for the agreed process
Measures for completion time, quality, reporting, and issue escalation
Permissions, data-handling rules, documentation, and access to approved systems
Regular checks against the standards agreed for the process
Scheduled information on volumes, results, issues, and proposed changes
Need more information? You may find the answers here.
MWDN can support defined and repeatable workflows such as recruitment operations, monitoring, customer or technical support, marketing operations, and back-office work. The final scope depends on the tasks, tools, required skills, data access, and expected service levels.
MWDN can manage the daily execution of the outsourced process under the agreed setup. Your company retains business oversight, approves the goals and service standards, and reviews performance through scheduled reporting.
Before launch, both sides document the workflow, task ownership, access requirements, escalation rules, reporting, and service targets. This creates a clear boundary between the work handled by MWDN and the decisions that remain with your company.
Performance may be tracked through agreed KPIs or service levels, such as response time, completion rate, accuracy, workload, or issue resolution. The measures used depend on the process and are agreed before the team begins work.
Relevant candidate profiles may be available within 1–3 days, while a complete process setup often takes around two weeks. Timing depends on team size, training, documentation, system access, and the complexity of the workflow.
Yes. The setup can be reviewed when task volumes rise, fall, or shift between schedules. Any change in roles, workload, or coverage is agreed before the team is adjusted.
Share the workflow, current workload, and expected results. MWDN will review what can be moved to a remote team.
